BoB to launch 7 phygital branches as a pilot mission

Financial institution of Baroda (BoB) is planning to launch seven phygital branches as a pilot mission throughout the nation. These branches combine self-service and assisted service fashions.

Debadatta Chand, Managing Director and CEO, just lately inaugurated the financial institution’s second phygital department in Mumbai at Vile Parle.

BoB opened its first phygital department at Horniman Circle in Mumbai in July. The second department was opened final month at Chanda Nagar in Hyderabad final month.

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Video contact centre

The phygital department is supplied with video contact centre, the place a buyer can join with the financial institution’s contact centre by a video name to obtain help on non-financial providers.

“It has a self service kiosk the place tablets are put in and prospects can avail providers like PAN updation, obtain account statements by e-mail, TDS certificates and so forth. The phygital department additionally has an unique service space in addition to common service counters manned by department executives to supply seamless customer support,” the general public sector financial institution mentioned in an announcement.