Constructed with superior automation, synthetic intelligence, and pure language processing (NLP), the LEO chatbot will provide personalised and real-time help all through the whole coverage cycle, offering a fascinating and superior expertise for purchasers.
“We’re excited to introduce LEO, our GenAI-powered WhatsApp chatbot, which represents a big leap ahead in our digital transformation journey,’‘ Ruchika Malhan Varma, Chief Advertising and marketing, Buyer and Impression Officer, Future Generali India Insurance coverage, mentioned.
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“LEO not solely simplifies entry to our companies but in addition enriches buyer expertise with its clever, responsive, and pleasant human-like interactions. This launch underscores our dedication to leveraging cutting-edge know-how to satisfy the evolving wants of our prospects,’‘ Ruchika added.
With LEO, prospects can simply entry and obtain their insurance coverage coverage paperwork immediately by means of WhatsApp. The coverage renewal course of is simplified, enabling prospects to resume their insurance coverage insurance policies effortlessly. Its real-time updates on the standing of claims present transparency and peace of thoughts, whereas options just like the speedy issuance of well being playing cards facilitate fast entry to healthcare companies. Customers can even simply find the closest garages, hospitals, and branches. Moreover, it streamlines the person expertise by mechanically fetching buyer info utilizing their cellular numbers.
LEO integrates seamlessly with WhatsApp’s cost circulation, supporting transactions through credit score/debit playing cards, web banking, wallets, and UPI. This ensures a clean and safe cost course of for all customers, enhancing the general comfort of managing insurance coverage wants.
The nation’s AI market is at the moment registering a compound annual progress fee (CAGR) of 25-35 per cent and is projected to succeed in roughly $17 billion by 2027, in keeping with a report by BCG and Nasscom. Via this initiative, FGII goals to mix the most effective of each worlds by harnessing the ability of generative AI and the widespread accessibility of WhatsApp, setting a brand new benchmark for digital interactions throughout the insurance coverage trade, in keeping with a launch.
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