The IT main has supported Proximus to standardise its present processes on the ServiceNow platform and rework its customer support administration (CSM) operations.
As a part of the engagement, Infosys has overhauled Proximus’ CSM operations with Infosys Cobalt.
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Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, stated, “Infosys’ technical experience in reworking legacy environments with the ServiceNow platform makes it a perfect alternative for collaboration. Collectively, we’ll proceed to revolutionise service supply and supply enhanced buyer expertise.”
Upendra Kohli, Government Vice President – Communication, Media & Leisure (Americas & Europe), Infosys, stated, “We’re delighted to take our 25-year-long relationship with Proximus to the following stage. A whole reassessment, powered by Infosys Cobalt, has enabled Proximus to speed up its enterprise worth by way of higher usability of the ServiceNow platform.”
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