Incepted in 2011, Kapture CX continues to contribute to buyer help automation by leveraging the capability of AI, ML, and different rising applied sciences available in the market. The platform had efficiently raised $8 million in funds from Cactus Enterprise Companions and India Options. The capital raised has been allotted for bolstering development, increasing the present group, and securing giant enterprises throughout the BFSI, retail, client durables, and journey industries.
- Additionally learn: Kapture CX raises $4 million in Sequence A1 spherical
Presently, Kapture CX serves over 1,000 enterprise shoppers throughout 18 international locations, spanning corporations like TATA 1MG, Namma Yatri, Bigbasket, Wow Pores and skin Science, and Unicommerce.
These companies use Kapture’s platform to help greater than 250 million clients globally.
In FY24, Kapture launched proprietary giant language fashions (LLMs) to boost buyer help by resolving queries, analysing sentiments, and automating resolutions. Kapture’s self-serve know-how now automates 70 per cent of workflows for its shoppers, considerably lowering their operational prices.
- Additionally learn: Customer support interplay prime grievance space in BFSI sector
“Having change into a key stakeholder within the international buyer expertise ecosystem, we’re witnessing continued traction throughout a number of verticals and reside on SAP and Google Market to broaden our integration and accessibility capabilities. To strengthen our attain and go-to-market technique, we’ve fashioned strategic partnerships with business leaders like Tech Mahindra and Hitachi. Moreover, we’re additionally experiencing important inbound curiosity and have partnerships with giant programs integrators within the pipeline,” stated Gaurav Juneja, CRO of Kapture CX.
Kapture additionally launched its voice bot by leveraging GenAI, pure language processing, and superior audio applied sciences to exactly interpret and reply to all buyer queries and rework buyer interactions. The platform continues to develop LLMs to boost buyer help by resolving queries, analysing sentiments, and automating resolutions.
The CRO additional added that the corporate makes use of superior applied sciences, from picture processing, superior sentiment evaluation to Auto QA and NPS modules. Kapture additionally enabled India’s largest grocery retailer to scale back their TAT to 2 minutes and improve buyer satisfaction (CSAT) by 20 per cent, he stated.
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