Call centre

Synechron launches AI instrument for analysing name centre transcripts

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Name centres amass large volumes of recorded conversations and chats with prospects, which might throw up wealthy enterprise insights. However most of it stays unused. Synechron Inc, a digital transformation consulting agency, has launched a generative AI and AI-based options referred to as Nexus that enables organisations to seize key takeaways from name centre conversations. … Read more

Hinduja World launches AI interface to boost name centre operations

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Hinduja World Options (HGS) has launched HGS Agent X, a single, built-in synthetic intelligence (AI), automation, and analytics-powered consumer interface offering a state-of-the-art spine for world-class contact centre operations. Agent X streamlines name centre agent workflow whereas enhancing buyer interplay. The holistic contact centre accelerator, HGS Agent X leans into the ability of voice interplay … Read more