customer service

You might be on maintain: How customer support centres are losing folks’s time

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The very concept of reaching out to a customer support quantity provides us the jitters. A brand new survey report by ServiceNow has proved this once more. It revealed a staggering lack of money and time for Indians because of poor customer support. In 2023, residents collectively spent over 15 billion hours ‘on maintain’, leading … Read more

Customer support interplay prime grievance space in BFSI sector

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MumbaiCustomer service interactions have emerged as the highest grievance problem amongst prospects within the service-oriented BFSI sector, in response to a report by Kapture CX. The survey confirmed that 68 per cent of business leaders, together with buyer expertise leaders, recognized customer support interplay to be the predominant problem, underscoring the necessity for its instant … Read more