Kapture CX

SaaS start-up Kapture CX targets 100% development in FY25

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SaaS-embedded buyer expertise platform Kapture CX plans to double its income, with a 100 per cent development projected within the ongoing fiscal after a stable FY24. Incepted in 2011, Kapture CX continues to contribute to buyer help automation by leveraging the capability of AI, ML, and different rising applied sciences available in the market. The … Read more

Customer support interplay prime grievance space in BFSI sector

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MumbaiCustomer service interactions have emerged as the highest grievance problem amongst prospects within the service-oriented BFSI sector, in response to a report by Kapture CX. The survey confirmed that 68 per cent of business leaders, together with buyer expertise leaders, recognized customer support interplay to be the predominant problem, underscoring the necessity for its instant … Read more